Personal data may be collected in a number of ways, depending on how you choose to engage with us. This can include enquiries we receive from you, orders and donations you make, subscription to our Lifesaving Lottery, signing up to a newsletter, fundraising or publicity activity you undertake or applying for a job or voluntary role.

The personal data we collect may include: name, address, telephone number, email address, financial information and customer history. Customer history is a log of your activity with us, such as donations we have received from you.

We may store and use your personal information for the purposes of administration; events participation; organisation records; volunteer records; recruitment; fulfilling and recording enquiries, orders, donations and subscriptions; and marketing, if you have chosen to opt-in to receive news and information from us.

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Enquiries we receive from you

We use information from web forms, emails, mail, telephone and social media platforms to send you information or materials that you have requested. The information you have provided is used to contact you to fulfill the enquiry.

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Orders and donations

Any orders or donations you make will require personal and financial information. We collect your contact information (such as name, telephone or email address) and your payment details (such as a credit card or Direct Debit instructions).

Contact information and financial information are used to fulfil the order or donation. Financial information that is collected is held securely and deleted on an ongoing basis (credit card details are not stored by us). Your contact information may be used to get in touch with you in order to fulfil the order or donation.

When you make an order or donation to us, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates.  

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Lifesaving Lottery subscriptions

In subscribing to our Lifesaving Lottery membership, we will require personal and financial information. We collect your contact information (such as name, telephone or email address) and your payment details (such as a credit card or Direct Debit instructions).

Contact information and financial information are used to fulfil the subscription process. Financial information that is collected is held securely and deleted on an ongoing basis (credit card details are not stored by us). Your contact information may be used to get in touch with you in order to fulfil the subscription and any enquiries you may have.

From time to time, we may use your information to contact you about your subscription. This includes if you have won a prize or if there is an issue with your subscription.

When you become a Lifesaving Lottery member, we will ask you if you would like to receive news and updates from Wales Air Ambulance in future. Your preferences will be recorded so we know if we can or cannot send you news and updates. 

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Signing up to a newsletter or updates

We will collect and store your name, address and/or email address if you choose to provide this information in signing up for a newsletter or updates from Wales Air Ambulance.

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Fundraising

We are grateful for any fundraising activities you choose to undertake in aid of Wales Air Ambulance, and we will use the contact information you provide to offer and coordinate any support, requests or enquiries you have during your fundraising with us.

When you fundraise for us, we will ask you if you would like to receive news and updates from Wales Air Ambulance in the future. Your preferences will be recorded so we know if we can or cannot send you news and updates. 

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Publicity

An important part of what we do is raising awareness of our charitable activity in the public domain, to generate interest and support for Wales Air Ambulance. This may include stories shared on social media, in the press or in literature we produce.  

We are always grateful to supporters who approach us to share their story. If you contact us to share your story, we will use the information gathered from you (from web forms, emails, mail, telephone and social media, for example) to generate publicity with your permission. We will seek your consent to store your personal information so that we may keep in touch with you, if appropriate.

If we are already in contact with you regarding a donation, lottery subscription, fundraising or voluntary activity, we may use this information to ask you if you would be interested in sharing your story. Your preferences will be recorded so we know if we can or cannot contact you about publicity opportunities in future.  

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Social media

We operate a number of social media platforms including, but not limited to, Facebook, Twitter, YouTube and Instagram. Depending on your settings or the privacy policies for each social media site or messaging service, you might give us permission to access personal information from those services. For example, when you send us a message or tag us in an event photo.

Although this policy covers how we will use any data collected from these social media sites, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of social media sites before sharing data and make use of their privacy settings and reporting mechanisms to control how your data is used.

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Applying for a job or voluntary role

We will collect personal data about you, such as your name and contact details. We will also collect sensitive personal data, such as information on your CV or application form. This personal data and sensitive personal data will be stored, processed, used and disclosed by us in the following ways:

  • To facilitate the recruitment process and enable you to apply for jobs or a voluntary role.
  • To answer your questions and enquiries.
  • To third parties when necessary for reference checking, or through recruitment services we may use.
  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy.  

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